Frequently Asked Questions
-
We aim to ship within 48 hours of purchase- standard delivery takes up to 6 working days.
-
Most of our items are made from tangible materials like concrete. Some items may include stone dust to help it bind. All items are treated with a coating to ensure waterproofing.
-
Our items are strong and thick so should withstand some force before breaking. However like most things, if it is treated poorly, throw or dropped it may cause breakage.
-
You can reach us at info@maisondejika.com or complete a contact form on the website.
You can also send us a direct message on instagram. Please note the account is only checked weekly.
-
If you receive your art piece are are note entirely happy you can request a refund. (This must be completed within 7 days of your item being received)
You will be asked to send the item back following instructions.
If your product arrives broken- we ask you to inform us within 48 hours of being received. We will need photo evidence to show the delivery company.
-
Simply select the item you like and add to your basket and the complete the shipping form. You can pay via card payment, apple pay or paypal.
-
At the moment we only ship within the UK. We are aiming to ship to other parts of Europe in the coming months. International shipping will be introduced in the future.